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Comment by virgi26

true, i have access to store with my jolla and with my fairphone with the same login

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Answer by mal for Problem with IMEI and new device

The unofficial Sailfish port for OnePlus One does not have the Jolla Store access enabled and that is causing the IMEI error. Only devices which have Jolla Store access will show up in Jolla account...

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Comment by Claudio Maradonna

@Markkyboy i think your comment it's exhaustive and i think it's correct :) Sorry for 'limitation' word, i think they have a database which they used to compare the device's IMEI so i thinked a IMEI...

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Comment by Spam Hunter

A slight loss in translation perhaps, no limitations, just the plain fact, we cannot add devices to our accounts. As his OnePlusOne would not have come from Jolla, I'm quite certain he will need to ask...

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Comment by pichlo

There is an IMEI limitation now? When was that introduced? I have two Jollas registered with the same account about 18 months ago and never had any problems (other than both receiving early update...

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Comment by Claudio Maradonna

Thanks, i'll try to contact them directly :)

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Answer by Spam Hunter for Problem with IMEI and new device

@Claudio Maradonna - If I recall correctly, we as end users cannot add/remove devices from our accounts, you need to get in touch with Jolla by email and do it **ASAP**, as they are off on leave soon...

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Problem with IMEI and new device

Hi! Yesterday my Jolla was stolen. Today i'm trying to install Sailfish on OnePlus One and all is working but i cannot login with my account due to IMEI limitation. How can i add to my devices section...

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